Shipping policy

Shipping Policy

Thank you for visiting and shopping at DragonAllen Designs. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Free shipping on all orders - cost of shipping only, excluding taxes, duties, tariffs, or other fees.

Shipment to P.O. boxes or APO/FPO addresses

DragonAllen Designs ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped. 

Customs, Duties, and Taxes

DragonAllen Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

DragonAllen Designs is not liable for any products damaged or lost during shipping.

However, we will do our best to work with you on a replacement or exchange.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

DragonAllen Designs will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by contacting us via the contact form. 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will do our best to work with you to provide a refund or exchange during this process.